Understanding the Repair Process
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Collision Repair FAQ
Broad River Paint & Body Shop
3750 Gibson St.
Columbia, South Carolina 29203
p: 803.255.0805
f: 803.255.0807
Frequently Asked Questions
Q: Will my insurance company work with Broad River Paint & Body?

A: Broad River Paint & Body has great relationships with national insurers and we’ll stay in contact with your insurance company throughout the repair process. We are a preferred vendor for many insurance companies, which means we meet your insurer’s standards for quality, price and service.

Q: Do you provide towing service?

A: Towing service is available 24/7 with Broad River Paint & Body. And because we’re conveniently located off Greystone Blvd., we can get to the site of your wreck faster than most repair shops, so you won’t be left waiting.

Q: Can you help me get a rental car?

A: Yes, we can. We know a collision can be traumatic and disruptive. Let us take care of finding you a rental so you can get back home or back to work.

Q: What are after-market parts?

A: After-market parts are made by companies other than the original manufacturer of your vehicle. These parts are often significantly cheaper. Broad River Paint & Body is careful to select only those parts that are durable and the right fit for your vehicle.

Q: What are remanufactured parts?

A: Remanufactured parts are used parts taken from other vehicles and repaired. The can be a cheaper alternative than repairing a damaged part on your vehicle or purchasing a new part. We are careful to use only the parts that are right for your vehicle.